Careers

Are you interested in a career with the area's leading outdoor power equipment supplier?  Check our availabilities below to see what exciting opportunities are waiting for you.

Current Availabilities

Location: Mansfield   |   Department: Service

Position Specifics:

Department:  Service

Reports to:    Service Manager

Supervises:   None

 

Purpose:

Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  

Responsibilities:

  • Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
  • Participates in Service EDUCATE Training programs required for the development of skills and knowledge  
  • Mentors Service Technician Trainees
  • Conducts or supports customer clinics
  • Maintains current knowledge of John Deere and competitive products     
  • Maintains condition of vehicles, inventory, tools and equipment
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and all material used in performing assigned duties 
  • Performs diagnosis and repair in the field

 

Experience, Education, Skills and Knowledge:

  • 3+ years of experience performing service repairs
  • Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
  • Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Excellent skills in operating vehicles and equipment used for diagnostic purposes
  • Ability to use Service Advisor and basic computer functions
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Drivers License) and fork lift license preferred

 

Please send resume to Matt at mattmosher11@yahoo.com or stop down in person

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Location: Ashley   |   Department: Service

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.  Attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
  • Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
  • Coordinates with sales and parts departments to work together
  • Submits all service warranty and ProductImprovement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position

Experience, Education, Skills and Knowledge:

  • 3+ years experience in Service Department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

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